Training Industry article
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Month: October 2017
This is How it is Done.
Don’t you hope for many customer service experiences that you just won’t forget? I have one. My husband’s phone died and I took it in for a new battery. The phone was so old that batteries for that model were no longer available. I panicked (for my husband) as his contact information might not be
Directions, Please
Last week was National Customer Service week. Ironically, I had a doozy last week with a rental car. Three GPS devices I was given were defective or issued originally from airports and could not be programmed by local offices. They made me continue to run to various locations for replacements as my trip continued, adding
Business Leader Martha Humler Debuts New Book of ‘Customer Service Satire With A Point’
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