Monthly Archives: August 2017

So when a water delivery does not show up on the date it was scheduled for, you call them, correct? First the customer service rep spent two minutes repeatedly telling me that their system showed that it was delivered. I started to get a frustrated voice pitch that I really have to continue to justify to the rep on the other end that obviously it got delivered to a wrong address. “Let me just explain. If I was trying to…..

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In my experience, the lion’s share of phone encounters with a majority of companies is frustrating, ridiculously time-consuming and frequently ends in unsatisfactory results. However, it is an unexpected treat when the call is efficient, pleasant and “case is closed” by the time you end the call in a reasonable time frame. Here is where I recently went wrong. As I was told during a call, a brief survey would follow at the end if I wanted to comment on…..

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When is the last time you received a hand-written thank you from a purchase you made? And I quote: “Thank you for giving us the opportunity to serve you.  We appreciate your business and the confidence you have in our store and our line of vacuum cleaners. Thank you. Pat C.” Now I know why they have been in business for over 40 years. They started out as a sewing machine retailer but the household demand dried up. They artfully…..

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