How are your New Year’s resolutions going? May I add one?
Pick up the phone and call your company’s customer service lines. How many minutes of keyed in prompts? How long to wait for live person? How many minutes to reiterate all that same keyed in info to live person? How many transferred calls? How many dropped calls when they put you on hold to investigate? Did they ask for a good call back number in case that does indeed happen? How many actual call backs?
Please people, I’m begging you.