How are your New Year’s resolutions going? May I add one?

Pick up the phone and call your company’s customer service lines.  How many minutes of keyed in prompts?  How long to wait for live person? How many minutes to reiterate all that same keyed in info to live person?  How many transferred calls? How many dropped calls when they put you on hold to investigate?  Did they ask for a good call back number in case that does indeed happen?  How many actual call backs?

Please people, I’m begging you.

Since Biblical times, the name Martha has been associated with serving.  As the year winds down, take a moment to honor all the Martha’s in your life and at your businesses, serving during one of the most challenging times of the year.

While retail and hospitality are the two industries that we typically associate with customer service, we should not overlook several other businesses providing services tirelessly at the holidays: Mail Centers, Transportation companies delivering goods, passengers, and even food, Utility companies, especially if there are weather issues.

And lastly, let’s not forget the many services that can never plan on having December 25^th off: Those serving our country all over the world, Hospitals, First Responders, Emergency Clinics, Airlines and Airport operations, Grocery  stores, Gas stations, as examples.

Here’s to the unsung heroes of the holidays. Happy New Year!

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