Monthly Archives: February 2017
One of my esteemed endorsers recommended WHY? to a business consultant. Below is an email I recently received from her, minus the photo she sent! Best of luck, Kirsty, with your new contract. Hi Martha, Your book was really inspiring and had me smiling the whole way through. I felt like you were describing the exact same scenarios I have been in many times! For the past ten years I have been working in training and development, as a specialist…..
The utmost compliment on Amazon from a highly regarded author and speaker on the topic of customer service. Thank you, Micah! Will enjoyably and permanently change the way you think about customer service, February 14, 2017 By Moi This review is from: Why? (Paperback) I write customer service books for a living, but I’ve never written one like this. Humorous, heartfelt, bite-sized chunks with the author’s unique (and I mean that as a compliment) viewpoint throughout. This book is a quick…..
One of the thoughts I pose in “WHY?” is not only that we speak up when service is subpar, but also that we only frequent the establishments that do a great job. I stopped using a dry cleaner because they lost items on two separate occasions, and I don’t mean for just a few days. I mean they were never found again. That was eight years ago! Don’t ask me why, but I decided to try them again with a…..
Who doesn’t have wings as part of their Super Bowl fare? I ordered mine from the same chain location my family has ordered wings from for the last seven years. Contrary to their regular practice, for busy Super Bowl Sunday, you have to order days ahead, pay ahead and schedule a specific pickup time. I requested 4 p.m. They said 1 – 6 p.m. was all booked. I said noon. They said 11:40 a.m. Okay then, 11:40 a.m. it is!…..
