How are your New Year’s resolutions going? May I add one? Pick up the phone and call your company’s customer service lines. How many minutes of keyed in prompts? How long to wait for live person? How many minutes to reiterate all that same keyed in info to live person? How many transferred calls? How
Since Biblical times, the name Martha has been associated with serving. As the year winds down, take a moment to honor all the Martha’s in your life and at your businesses, serving during one of the most challenging times of the year. While retail and hospitality are the two industries that we typically associate with
Click here to view new book trailer.
Click here to view newly released book trailer.
I’m excited! It’s nice to be back! Many thanks for continuing to support my service revolution with book sales. Speaking of exciting, several production companies have asked for a script to consider for a mockumentary about the book WHY? Because You are Paid to Smile and Serve which is underway. Why you ask? Their comments
Today is National Get to Know Your Customer Day. Oh, it’s not just today. The third Thursday of each quarter is devoted to this tribute, according to the National Day Calendar. Any business servicing the public that only devotes four days a year to getting to know their customers is going to enjoy an early