Monthly Archives: January 2017

I am going Hollywood … sort of. My publishing house makes an author’s video for their website and mine.  Have you ever viewed any?  Most of them that I’ve watched had the author, sitting in front of a wall of books of course, discussing what inspired them to write the book.  That can be pretty dry material.  How to do a video about a customer service satire in less than two minutes?  Videographer Tyler W. Davis made it easy. Please…..

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How do you define customer service? I describe it simply: –pleasantly and efficiently assisting the consumers one serves.  I am hard pressed to think of any situation where that doesn’t apply, including the college search process which I am now embarking on with my eldest.  I am already judging the numerous institutions based on their websites and their varying approaches to offering information sessions, tours and such so that you can make an knowledgeable decision.  Why don’t they just post…..

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Yesterday, my cashier at the hardware store was watching a movie on his phone while ringing me up. Hmm–what’s up with that?  Could this possibly be an unusual benefit at this establishment?   Did the employee misinterpret the advertisement’s request for multi-tasking skills?  This guy had clearly taken the term to a level I don’t think it was meant to imply. I am going to assume that the manager was not in the store that day but their training must have…..

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Wow, imagine that…..up through 2015, I only had a LinkedIn account.  I don’t even know why, as I had no intention of looking for a job but it was great to stay in touch with so many folks that I had worked with or professionals I had met over the years.  LinkedIn was the first place where I started a dialogue about my book “WHY?” which was upcoming at the time. Then, in 2016, I decided to open a Facebook…..

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