Yesterday, my cashier at the hardware store was watching a movie on his phone while ringing me up. Hmm–what’s up with that? Could this possibly be an unusual benefit at this establishment? Did the employee misinterpret the advertisement’s request for multi-tasking skills? This guy had clearly taken the term to a level I don’t think it was meant to imply. I am going to assume that the manager was not in the store that day but their training must have lacked a discussion on getting paid to smile and serve, even when the cat boss is away.
The worst part? I am kicking myself that I didn’t say something. We all need to speak up at such absurdity.
What about you? Have you ever experienced such ludicrous customer service?