Monthly Archives: July 2017

All I could say was “Now that is what I am talking about!”. It was to myself but out loud and animated. I had the best experience that I have ever had at a fast food drive-thru. Here is what made it great. She opened with asking my name and called me by name frequently throughout our brief relationship. Remember, it is only a voice forming the courtship and she made me feel like it would surely lead to a…..

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Happily giving back on July 22nd. Libraries across the country, in particular in small towns like where I grew up in Maine, are having hefty budget cuts that require skillful creativity to sustain operations. Reading is a basic skill that children need to succeed. Everyone deserves access to resources that promote reading. Support your town library!

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Most of us have certain routines we subconsciously perform. How we brush our teeth. How we dry ourselves after the shower. How we position ourselves when driving. No thinking needed. It is just autopilot. The same can be said for business operations. Many have autopilot procedures and systems, some of which might not be the optimum way to ensure an excellent customer service interaction. I fell into this trap myself recently. I am getting a house ready for summer weekly…..

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              God bless companies that actually answer their phones. God bless companies that have friendly smiling employees. God bless companies that are customer-centric. God bless companies that know It Can Be Done. WHY? Because You Get Paid to Smile and Serve. Available now.

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