Monthly Archives: April 2017

The reporting on the airline situation seems to be reduced to a low simmer, but I continue to mull how this happened. My theory is that there is a huge disconnect with whatever their mission statement outlines (which is impossible to find on their website or through other means) and what happened since the ink dried. I have to assume that there is at least a mention of serving customers within the document that is supposed to guide the ship……

Read more

Did you know that tomorrow is National Get to Know Your Customer Day? In fact the National Day Calendar peeps determined that this was so important that it is recognized quarterly – the third Thursday of January, April, July and October according to their notation. I quote, “This is a day to reach out to your patrons and get to know them better.” Wait a minute. Can any business really survive with only being mindful of its customers on four…..

Read more

I pledged to have exceptional examples of service mingled with experiences that did not quite measure up. While the stellar service examples seem harder to find, I think I found an outstanding example this week that is relatable to many. At some point, we all need good tradesmen. It was plumbing needs for this household this week. A flush was not flushing and an outside spicket was dripping. I called a company referred to me. It was a ‘family and…..

Read more

Perhaps you have, as I do, grocery stores that have incorporated a section of the store that one can easily substitute for stepping into a deli or a salad shop. Mine also has a hot soups section including my favorite – chicken noodle. I divert there on many days, with no grocery item needs, just to get the soup. Sometimes I eat on the fly but on this day, I brought it home and enhanced it with fresh peas, oregano…..

Read more