In my experience, the lion’s share of phone encounters with a majority of companies is frustrating, ridiculously time-consuming and frequently ends in unsatisfactory results. However, it is an unexpected treat when the call is efficient, pleasant and “case is closed” by the time you end the call in a reasonable time frame.
Here is where I recently went wrong. As I was told during a call, a brief survey would follow at the end if I wanted to comment on the experience. I hung up when the introduction to the voice survey began, not wanting to take up any more of my time despite it being a great experience. Wrong move on my part. Excellent customer service has become more and more difficult to find so let’s all take the time to acknowledge a good experience if asked. I will from now on.